Complaints policy

Our complaints policy and procedure offers a process for bringing complaints about judicial conduct to the attention of the Chief Magistrate and, if appropriate, the magistrate or judicial registrar concerned.

What this policy covers

This policy covers complaints about two types of conduct of magistrates (including acting magistrates) and judicial registrars:

  • judicial conduct
  • delays in the delivery of reserved judgments.

This policy does not provide a mechanism for dealing with complaints about:

  • the result of a case, or a magistrate’s decision. Decisions can be reviewed on appeal
  • parties to a matter or their legal representatives
  • police officers.

The Chief Magistrate of Queensland has administrative responsibility for the Magistrates Court. However, due to the principle of judicial independence observed in Australian Courts the Chief Magistrate is not able to direct, influence or seek to direct or influence judicial officers as to how to conduct or decide matters that come before them. The Chief Magistrate has no power to review decisions of Magistrate or remove Magistrates.

Download the policy document

Before making a complaint about a magistrate or judicial registrar, see the full policy document (PDF, 289.4 KB) for information to help you decide whether you have a complaint, about whom and your rights.

How to make a complaint

Make a complaint by either:

Include the following information:

  • your full name
  • postal address
  • contact telephone number
  • case name and file number (if applicable)
  • details of the relevant events
  • any evidence that supports your complaint
  • whether you have reported your complaint to anyone else
  • action you would like to see as a result of your complaint.

Acknowledgment of complaints

The court usually acknowledges receipt of complaints within 7 working days.

The Chief Magistrate provides a considered response within 20 working days of receiving the complaint.

If it’s not possible to respond within that time, you’ll receive a letter outlining the reason for the delay.