Transcripts and recordings
Queensland State Courts and Tribunals are courts of record. Proceedings are usually recorded, and a written transcript of the proceedings may be produced.
All proceedings are recorded in compliance with the Recording of Evidence Act 1962.
All transcripts are generated in compliance with the Department's Transcript Format and Style Guide.
Recording of Evidence Regulation 2018
Commencing on 18 April 2023, the Recording of Evidence Regulation 2018 enables joint requests and cost sharing of transcript fees for certain proceeding types, and expands transcript fee exemptions to include proceedings before the Coroner or Industrial Magistrate, for the family of the deceased person.
Rollout of QTranscripts
From 11 July 2022, Queensland Courts and Tribunals began a staged transition to a new recording and transcription service delivery model. In the new model, QTranscripts is the new way for court users to request and receive transcripts and audio.
|Date||Rollout stage and locations|
|11 July 2022|
|22 August 2022|
|10 October 2022|
Rollout of the new recording and transcription services began on 11 July 2022 to the following locations:
- Brisbane Magistrates Court (including Arrest Courts and Coroners Court)
- Southport District and Magistrates Courts (including Queensland Civil and Administrative Tribunal (QCAT) and Coroners Court)
- Land Court
- Queensland Industrial Relations Commission (QIRC)
From 22 August 2022, the transition to the new model rolled out at the following location:
- All Courts within the Brisbane QEII Courts of Law complex.
Stage 3 commenced on 10 October 2022, implementing the new model across all remaining Queensland courts and tribunals, completing the staged transition process. To order a Transcript from a proceeding heard in one of the above locations, visit QTranscripts.
For help with QTranscripts, contact the Recording and Transcription Services Team on 1800 842 122, available Monday to Friday 8.30am – 4.00pm (excluding Queensland public holidays) or visit the QTranscripts Support Library.
For more information, see the frequently asked questions.
QTranscripts is the online platform for requesting, tracking and receiving audio or transcripts of court proceedings. For more information download a copy of the QTranscripts flyer .
When you visit QTranscripts for the first time, it will ask you to login with either your myGovID or QGov account where you will need to prove your ‘digital identity'.
If you do not have a myGovID, find out more information and set one up at myGovID.
Or to create a QGov account, you can register for an account at QGov. For more information, refer to the QGov FAQs.
Please note, if you have multiple QGov accounts, you can also choose to link these accounts.
QTranscripts is a web-based platform that is secure and easy to use. If you require further information or FAQs, visit the QTranscripts Support Library.
How to request a product
When you visit QTranscripts for the first time, it will ask you to login with either your myGovID or QGov account where you will need to prove your ‘digital identity’.
Step. 1 Go to qtranscripts.justice.qld.gov.au
Step. 2 Select Public Login.
Step. 3 Login with your myGovID or QGov account.
Step. 4 If you do not have a myGovID or QGov account, you will be prompted to create one. Follow the prompts to establish your myGovID or QGov account.
Step. 5 Follow the prompts in QTranscripts to request your product.
See QGov FAQs for more information.
Unable to order online?
If you cannot create a myGovID or QGov account or access online services to request a transcript or audio, you will need to complete one of the Request for Transcript forms, listed below. If you are unable to access this form online, you can request a copy of the form by calling 1800 842 122, available Monday to Friday 8:30am – 4:00pm (excluding Queensland public holidays) or by visiting a Courthouse.
Receiving your product
In QTranscripts you can track the progress of your order, query your request, and view any communication from DJAG.
When your audio or transcript request is finalised, a secure link to download the product will be sent to you. This safeguards audio or transcript security.
You have 30 days to download your audio or transcript before the link expires.
Fees and charges
For fees of new transcripts purchased from Transcription Service Providers in QTranscripts, you have the choice of two providers:
Fees for copies of transcripts and recordings
See the Recording of Evidence Regulation 2018 for details of the fee units and rounding rules. (No GST.)
Copies in print or electronic form of a record of a legal proceeding before the Industrial Relations Commission
First copy—per page
4.85 per page
Additional copy issued to the same person—per page
1.10 per page
Copies in print or electronic form of a record of another legal proceeding
The first eight pages
Each extra page
12.35 per page
Additional copy issued to the same person—per page
1.65 per page
Audio recording in electronic form or cassette tape—per hour
40.95 per hour
Division 3 of the Recording of Evidence Regulation 2018 provides for provision of copies of a record or transcript to particular persons at no or reduced cost.
Section 7 of the Regulation relates specifically to fee waiver requests due to financial hardship. The Department of Justice and Attorney-General Financial hardship fee waiver policy provides further information.
From 18 April 2023, where a legal proceeding before a Queensland Coroner or Industrial Magistrate relates to the death of a person, a family member of the deceased is entitled to one free copy of an existing transcript of the proceeding (or if a transcript does not exist an audio recording), regardless of when the proceeding concluded. You can apply for a free copy of transcript or audio through QTranscripts by selecting Victim of personal offence or a family member of deceased person or by submitting a Request for Transcript - Victim of a Personal Offence .
Cost sharing a transcript order
Under s4A of the Recording of Evidence Regulation 2018, two or more parties to a legal proceeding can arrange to make a joint request for a transcript and share the total cost of the order.
When submitting a request via QTranscripts, you will have the option to select cost–sharing. For more information on making an order through QTranscripts, see the support library article: Sharing transcripts costs – information for joint requests .
Each party must have a registered QTranscripts account and will be notified whether the request and the cost sharing application meets eligibility requirements.
For more information on making a joint request, please see the Transcript Cost-Sharing Policy and information sheet: Making a joint request for a transcript .
Request for Transcripts forms
Request for Transcript – Cost sharing
Request For Transcript & Financial Hardship Fee Waiver Application Form
Request For Transcript – Victim of a Personal Offence
Frequently asked questions
Once a location has transitioned to the new model all requests for transcripts or audio should be made via new way to order – QTranscripts.
For more information on the new recording and transcription service model, including rollout dates and locations, please refer to this webpage and the recording and transcription project page.
Place your order (for an external or internal transcript request) via QTranscripts. Instructions on how to order can be found in the QTranscripts Support Library.
For more information, please refer to this webpage and the recording and transcription project page.
To access QTranscripts services online a person must prove who they are by establishing a digital identity through myGovID or QGov.
A person uses a myGovID or QGov digital identity to make online QTranscripts requests.
Follow these steps to access QTranscripts:
- Go to qtranscripts.justice.qld.gov.au
- Click on the Log In icon.
- On selecting Log In to QTranscripts, you be given the option to login using myGovID or QGov.
- If you do not have a myGovID or QGov identity, you will be prompted to create one.
- Once you enter your details and log in to either myGovID or QGov you will be redirected back to QTranscripts as logged in.
For any issues in relation to myGovID, visit the Help page or call 1300 287 539.
For any issues in relation to QGov, call 13QGOV (13 74 68) or lodge an online query with QGov.
When placing your order through the QTranscripts portal, you will be able to choose from a range of turnaround timeframes including 3, 5, 10, or standard 20 days and also urgent or ‘other’ depending on your delivery and cost considerations.
For general information on pricing and turnaround times, search for the article ‘Pricing and Turnaround Times’ in the Support Library in QTranscripts.
For pricing information available from the Transcription Service Providers, please refer to the Epiq and VIQ websites.
If your order was placed via the myAuscript portal your transcript will delivered via email or posted depending on the delivery requirements that you placed in the order.
If you placed your order via QTranscripts, you will receive an email notification with a link to your order in MyActivities once the transcript is ready and any payment (if required) has been processed.
The transcript will be available as a PDF version.
Note: The link to download audio or a transcript in QTranscripts remains open for 30 days, after this time your request will close and the option to download will no longer be available. If you require the transcript after this time, you can access the closed order and send a request via MyActivities to the Recording and Transcription Services team to re-open the order.
If your request was via a manual offline form, your completed order will be delivered by your preferred delivery choice indicated on your request form.
If you made the order via the MyAuscript portal you will need to contact Auscript directly to make any enquiries. Contact Auscript at 1800 AUSCRIPT (1800 287 274).
However, if the order was made in QTranscripts you can go into MyActivities in the QTranscripts portal and check the progress of your order.
If you need to query the progress of your request, open the request and enter a message in the Request Correspondence section. Your request will go to the Recording & Transcription services team to respond.
No, you cannot share transcripts via email once the new model and ordering via the QTranscripts portal has commenced. The new recording and transcription services model requires all users of the portal to authenticate themselves (100 points of identification) for enhanced security measures and relies on transcripts to be accessed via secure links and downloaded from within the portal to the authorised user.
If you are having difficulties accessing QTranscripts, select the ‘Account Help’ icon on the home page for more information.
If you cannot access the QTranscripts portal (due to limited or no access to technology, you are in prison, or do not have the ability to set up a QGov or MyGov account) you will need to complete the manual Request for Transcript form . These forms can be lodged at a Courthouse or mailed to:
Recording and Transcription Services
Department of Justice and Attorney-General
GPO Box 1649
BRISBANE QLD 4001
Download a Request for Transcript form online, or if you cannot access online contact 1800 842 122, available Monday to Friday 8:30am – 4:00pm (excluding Queensland public holidays). Alternatively, you can visit a Queensland Magistrates Courthouse to request a copy of the form.
Where do I access resources to learn more about the new way to order transcripts or audio, and the QTranscripts portal?
Various information on the new recording and transcription service model can be obtained on this webpage and the recording and transcription project page. Information is also available for users within the new QTranscripts portal, including how to set up an account by selecting the ‘Help’ tile on the home page. Once a user has logged into the new QTranscripts portal, further resources (FAQs and articles) can be accessed in the Support Library, located in the navigation bar on the home page.
If you need information on the transition of the new recording and transcription services model, please contact Recording & Transcription services team on 1800 842 122 available Monday to Friday 8:30am – 4:00pm, excluding Queensland public holidays.
Alternatively, information can be found in the QTranscripts Support Library.
You will need to log into your QTranscripts account, then select the ‘Feedback’ option located on the navigation bar at the top of the QTranscripts home page and a feedback form will be available. Select the option from the list to lodge a complaint, compliment, feedback or suggestion. Please provide as much information as possible in order to assist us in responding to your comments/feedback.
Child protection matters
Requests for copies of records or documents of proceedings relating to child protection court proceedings can only be released where legislation allows release to a person or entity, or where a court order directs release of the transcript.
Read more on the Requesting copies of records in child protection proceedings page.
Closed Court matters
Requests for copies of records or documents of proceedings in a closed court—including the Childrens Court, and Domestic and Family Violence matters—may require ministerial or chief executive approval under the Domestic and Family Violence Protection Act 2012 and the Justices Act 1886.