Transcripts and recordings

Queensland State Courts and Tribunals are courts of record. Proceedings are usually recorded, and a written transcript of the proceedings may be produced.

All proceedings are recorded in compliance with the Recording of Evidence Act 1962.

All transcripts are generated in compliance with the Department's Transcript Format and Style Guide (PDF, 1.9 MB)

Auscript Australasia provided recording and transcription services to Queensland Courts, the Queensland Civil and Administrative Tribunal and the Queensland Industrial Relations Commission from 2013 until quarter 3 2022.

The Department of Justice and Attorney-General (DJAG) is moving to a new way of delivering recording and transcription services across Queensland Courts and Tribunals.

    Rollout of QTranscripts

    From 11 July 2022, Queensland Courts and Tribunals began a staged transition to a new recording and transcription service delivery model. In the new model, QTranscripts will be the new way for court users to request and receive transcripts and audio.

    DateRollout stage and locations
    11 July 2022

    Stage 1

    • Brisbane Magistrates Court (including Arrest Courts and Coroners Court)
    • Southport District and Magistrates Courts (including Queensland Civil and Administrative Tribunal (QCAT) and Coroners Court)
    • Land Court
    • Queensland Industrial Relations Commission (QIRC)
    22 August 2022

    Stage 2

    • All Courts within the Brisbane QEII Courts of Law complex

    Stage 1 and 2

    Rollout of the new recording and transcription services began on 11 July 2022 to the following locations:

    • Brisbane Magistrates Court (including Arrest Courts and Coroners Court)
    • Southport District and Magistrates Courts (including Queensland Civil and Administrative Tribunal (QCAT) and Coroners Court)
    • Land Court
    • Queensland Industrial Relations Commission (QIRC)

    From 22 August 2022, the transition to the new model rolled out at the following location:

    • All Courts within the Brisbane QEII Courts of Law complex.

    To order a Transcript from a proceeding heard in one of the above locations, visit QTranscripts.

    For help with QTranscripts, contact the Recording and Transcription Services Team on 1800 842 122, available Monday to Friday 8.30am – 4.00pm (excluding Queensland public holidays) or visit the QTranscripts Support Library.

    Stage 3

    Stage 3 dates will be released soon. Court users not listed above in Stages 1 and 2 should continue to request and order transcripts through the Auscript Australasia portal.

    For locations not yet transitioned, contact Auscript Australasia with any queries about transcripts and recordings, including closed court proceedings.

    For more information, see the frequently asked questions.

    QTranscripts – the new way to order

    QTranscripts is the new online platform for requesting, tracking and receiving audio or transcripts of court proceedings. For more information download a copy of the QTranscripts flyer (PDF, 2.0 MB).

    When you visit QTranscripts for the first time, it will ask you to login with either your myGovID or QGov account where you will need to prove your ‘digital identity'.

    If you do not have a myGovID, find out more information and set one up at myGovID.

    Or to create a QGov account, you can register for an account at QGov. For more information, refer to the QGov FAQs.

    Please note, if you have multiple QGov accounts, you can also choose to link these accounts.

    QTranscripts is a web-based platform that is secure and easy to use. If you require further information or FAQs, visit the QTranscripts Support Library.

    For more information on this change, please see the recording and transcription project.

    How to request a product

    When you visit QTranscripts  for the first time, it will ask you to login with either your myGovID or QGov account where you will need to prove your ‘digital identity’.

    Step. 1 Go to qtranscripts.justice.qld.gov.au

    Step. 2 Select Public Login.

    Step. 3 Login with your myGovID or QGov account.

    Step. 4 If you do not have a myGovID or QGov account, you will be prompted to create one. Follow the prompts to establish your myGovID or QGov account.

    Step. 5 Follow the prompts in QTranscripts to request your product.

    See QGov FAQs for more information.

    Unable to order online?

    If you cannot create a myGovID or QGov account or access online services to request a transcript or audio, you will need to complete one of the Request for Transcript forms, listed above. If you are unable to access this form online, you can request a copy of the form by calling 1800 842 122, available Monday to Friday 8:30am – 4:00pm (excluding Queensland public holidays) or by visiting a Courthouse.

    Receiving your product

    In QTranscripts you can track the progress of your order, query your request, and view any communication from DJAG.

    When your audio or transcript request is finalised, a secure link to download the product will be sent to you. This safeguards audio or transcript security.

    You have 30 days to download your audio or transcript before the link expires.

    Fees and charges

    Transcription and audio recording fees during transition to new model.
    During the staged transition to the new model, fees are based on the transcript platform you order from.

    For court and tribunal locations included in Stage 1 from 11 July 2022 and Stage 2 from 22 August 2022.

    For fees of new transcripts purchased from Transcription Service Providers in QTranscripts, you have the choice of two providers:

    VIQ Solutions

    Epiq

    Fees for copies of transcripts and recordings

    See the Recording of Evidence Regulation 2018 for details of the fee units and rounding rules. (No GST.)

    Item Fee ($)

    Copies in print or electronic form of a record of a legal proceeding before the Industrial Relations Commission

    First copy—per page

    4.85 per page

    Additional copy issued to the same person—per page

    1.10 per page

    Copies in print or electronic form of a record of another legal proceeding

    First copy:

     

    The first eight pages

    99.85

    Each extra page

    12.35 per page

    Additional copy issued to the same person—per page

    1.65 per page

    Audio recording in electronic form or cassette tape—per hour

    40.95 per hour

    For all other court locations not included in Stage 1 and 2 of rollout to the new model

    For transcripts and recordings post-May 2013 – please contact Auscript

    For transcripts and recordings pre-May 2013 – see the Recording of Evidence Regulation 2018 for details of these fees (No GST), and refer to the table of fees listed above.

    Fee waiver

    Division 3 of the Recording of Evidence Regulation 2018 provides for provision of copies of a record or transcript to particular persons at no or reduced cost.

    Section 7 of the Regulation relates specifically to fee waiver requests due to financial hardship. The Department of Justice and Attorney-General Financial hardship fee waiver policy (PDF, 236.6 KB) provides further information.

    Request for Transcripts forms

    Request for Transcript (PDF, 296.3 KB)

    Request For Transcript & Financial Hardship Fee Waiver Application Form (PDF, 420.6 KB)

    Request For Transcript – Victim of a Personal Offence (PDF, 285.4 KB)

    Frequently asked questions

    All requests for transcripts or audio should continue to be made via the myAuscript portal  for matters being heard prior to any site or location transitioning to the new recording and transcription services model.

    Only once a location has transitioned to the new model should requests for transcripts or audio be made via new way to order – QTranscripts.
    For more information on the new recording and transcription service model, including rollout dates and locations, please refer to this webpage and the recording and transcription project page.

    Where matters run across a transition/rollout period, transcript requests will need to be made across both ordering portals.

    If a part-heard matter you are requesting a transcript for starts in a Court or Tribunal that has not yet transitioned to the new model, the request will need to be made via the myAuscript portal.

    If the matter continues and the court or tribunal transitions to the new recording and transcription services model, you will then need to commence using the new QTranscripts portal from the date of transition. (Refer to ‘How do I order a transcript request’ FAQ.)

    If the transcript you are requesting is a matter being heard or has been heard in a court or tribunal that has transitioned to the new model, you must place your order (for an external or internal transcript request) via QTranscripts . Instructions on how to order can be found in the QTranscripts Support Library.

    If the transcript you are requesting is a matter being heard or has been heard in a court or tribunal that has NOT transitioned to the new model, you must place your order (for an external or internal transcript request) via the myAuscript portal.

    For more information on the new recording and transcription service model, including rollout transition dates and locations, please refer to this webpage and the recording and transcription project page.

    To access QTranscripts services online a person must prove who they are by establishing a digital identity through myGovID or QGov.

    A person uses a myGovID or QGov digital identity to make online QTranscripts requests.

    Follow these steps to access QTranscripts:

    • Go to qtranscripts.justice.qld.gov.au
    • Click on the Log In icon.
    • On selecting Log In to QTranscripts, you be given the option to login using myGovID or QGov.
    • If you do not have a myGovID or QGov identity, you will be prompted to create one.
    • Once you enter your details and log in to either myGovID or QGov you will be redirected back to QTranscripts as logged in.

    For any issues in relation to myGovID, visit the Help page or call 1300 287 539.

    For any issues in relation to QGov, call 13QGOV (13 74 68) or lodge an online query with QGov.

    When placing your order through the QTranscripts portal for locations that have transitioned to the new model, you will be able to choose from a range of turnaround timeframes including 3, 5, 10, or standard 20 days and also urgent or ‘other’ depending on your delivery and cost considerations.

    For general information on pricing and turnaround times, search for the article ‘Pricing and Turnaround Times’ in the Support Library in QTranscripts.

    For pricing information available from the Transcription Service Providers, please refer to the Epiq and VIQ websites.

    If your order was placed via the myAuscript portal your transcript will delivered via email or posted depending on the delivery requirements that you placed in the order.

    If you placed your order via QTranscripts, you will receive an email notification with a link to your order in MyActivities once the transcript is ready and any payment (if required) has been processed.

    The transcript will be available as a PDF version.

    Note:  The link to download audio or a transcript in QTranscripts remains open for 30 days, after this time your request will close and the option to download will no longer be available. If you require the transcript after this time, you can access the closed order and send a request via MyActivities to the Recording and Transcription Services team to re-open the order.

    If your request was via a manual offline form, your completed order will be delivered by your preferred delivery choice indicated on your request form.

    If you made the order via the MyAuscript portal you will need to contact Auscript directly to make any enquiries. Contact Auscript at 1800 AUSCRIPT (1800 287 274).

    However, if the order was made in QTranscripts you can go into MyActivities in the QTranscripts portal and check the progress of your order.

    If you need to query the progress of your request, open the request and enter a message in the Request Correspondence section. Your request will go to the Recording & Transcription services team to respond.

    No, you cannot share transcripts via email once the new model and ordering via the QTranscripts portal has commenced. The new recording and transcription services model requires all users of the portal to authenticate themselves (100 points of identification) for enhanced security measures and relies on transcripts to be accessed via secure links and downloaded from within the portal to the authorised user.

    If you are having difficulties accessing QTranscripts, select the ‘Account Help’ icon on the home page for more information.

    If you cannot access the QTranscripts portal (due to limited or no access to technology, you are in prison, or do not have the ability to set up a QGov or MyGov account) you will need to complete the manual Request for Transcript form . These forms can be lodged at a Courthouse or mailed to:

    Recording and Transcription Services
    Department of Justice and Attorney-General

    GPO Box 1649

    BRISBANE QLD 4001

    Download a Request for Transcript form online, or if you cannot access online contact 1800 842 122, available Monday to Friday 8:30am – 4:00pm (excluding Queensland public holidays). Alternatively, you can visit a Queensland Magistrates Courthouse to request a copy of the form.

    Various information on the new recording and transcription service model can be obtained on this webpage and the recording and transcription project page. Information is also available for users within the new QTranscripts portal, including how to set up an account by selecting the ‘Help’ tile on the home page. Once a user has logged into the new QTranscripts portal, further resources (FAQs and articles) can be accessed in the Support Library, located in the navigation bar on the home page.

    If you need information on the transition of the new recording and transcription services model, please contact Recording & Transcription services team on 1800 842 122 available Monday to Friday 8:30am – 4:00pm, excluding Queensland public holidays.

    Alternatively, information can be found in the QTranscripts Support Library.

    You will need to log into your QTranscripts account, then select the ‘Feedback’ option located on the navigation bar at the top of the QTranscripts home page and a feedback form will be available. Select the option from the list to lodge a complaint, compliment, feedback or suggestion. Please provide as much information as possible in order to assist us in responding to your comments/feedback.

    Child protection matters

    Requests for copies of records or documents of proceedings relating to child protection court proceedings can only be released where legislation allows release to a person or entity, or where a court order directs release of the transcript.

    Read more on the Requesting copies of records in child protection proceedings page.

    Closed Court matters

    Requests for copies of records or documents of proceedings in a closed court—including the Childrens Court, and Domestic and Family Violence matters—may require ministerial or chief executive approval under the Domestic and Family Violence Protection Act 2012 and the Justices Act 1886.