Volunteers in the court

New telephone support service

In response to COVID-19, Court Network is providing free, confidential support, non-legal information and referral via telephone for all court users.

The Court Network telephone service will, as much as possible, replicate the current face-to-face service (with some limitations) and assist callers.

Victims, witnesses, accused, family and friends can now access Court Network’s new telephone service by calling 1800 571 239 during business hours Monday to Friday.

Court Network volunteers provide free support, information and referral to all individuals, families and friends going to court. We do not provide legal advice, but we can give you information about court and community-based services.

What our volunteers do

Court Network volunteers can:

  • provide support and information about what happens before, during or after court
  • explain how the courts and legal systems operate
  • inform court users about how to best contact various courts and tribunals
  • assist court users to get the help they need to address their safety issues
  • help to arrange access to a secure room if required
  • provide court users with up-to-date information on new arrangements for court in response to COVID-19 restrictions
  • provide court users with referrals to legal services in their area
  • refer court users to services to assist them to fill out and submit orders and paperwork
  • talk to court users on their day of court either before or after their matter has been heard
  • help court users to understand the next steps that they might have to take
  • refer court users to an appropriate service that could assist them with issues such as housing, domestic violence and mental health.

Who we help

Our locations:

  • Brisbane
  • Townsville
  • Cairns.

Courts we work in:

Our Victim Support Unit provides court support services to adult victims of violent crime. Our office is in Brisbane and offers services in Brisbane, Ipswich and Sunshine Coast.

Feedback received:

“I was alone, suffering from severe trauma and close to fainting several times … I consider the volunteers by my side and behind me in the court – a great act of humanity that I will always remember. Their presence gave me the courage to attend court a second and third time and I know I could not have coped without them.”

Contact the Court Network Volunteer Service for more information.