Guide to accessing the Online Services Portal

This guide explains how to log in and set up your user account in the Online Services Portal (OSP).

There are two levels of access within the OSP:

• Firm administrator
• Individual user

Firm administrator

The person who creates your organisation profile is automatically made a firm administrator. This

person must have a Queensland Law Society (QLS) ID (if you are unsure of what this is, please contact the QLS).

A firm administrator can:

• see all draft and filed applications for the firm
• edit the organisation profile including organisation name, address, phone number and email
• add or change the firm’s access code
• approve or reject requests to join the firm
• grant or remove administrator access to other people in the firm
• remove someone from the firm
• reallocate one user’s open applications to another user.

Individual users

Individual users can see all draft and filed applications for the firm.

How to login

Login as a legal practitioner

These login instructions are for legal practitioners in law firms. If you are a Government employee, skip to the instructions for logging in as a Government employee.

1. Go to: https://onlineservicesportal.courts.qld.gov.au and click the green ‘Login’ button. This will take you to the ‘Log in to your account’ screen.
2. Click on the green ‘log in using your digital identity’ button. This will take you to the ‘Log in to continue’ screen.

Login using either Queensland Digital Identity (QDI) or MyID.

After you have verified your identity, you will be asked to consent to share the following details from your digital identity:

• Family name
• Given name
• Date of birth
• Email address

The email address associated with your digital identity is your personal email address. However, when you create your profile in the Online Services Portal you will be asked for your work email. Services accessed within the Portal will only use your work email to communicate with you.

Login as a Government employee

1. Go to: https://onlineservicesportal.courts.qld.gov.au/ and click the green ‘Login’ button. This will take you to the ‘Log in to your account’ screen.
2. Select the blue ‘Government employee login using SSO’ button. This will enable you to login using single sign on through your work email address.

How to set up your Online Services Portal profile

Legal practitioner profile set up

After you login and verify your identity for the first time you will be taken to the ‘Register for the Queensland Courts and Tribunals Online Services Portal’ page.

In the ‘Your details’ section, select the option ‘Law firm/legal representative'.

Fill in the remaining fields (some will be pre-filled):

• Given name (pre-filled)
• Middle name (optional)
• Family name (pre-filled)
• Email (pre-filled)
• Phone number

Law firm profile set up

The process to set up a profile is different for legal firms and government employees. If you work for a government agency, skip to Government employee profile set up.

Organisational profile

An individual in your firm with a QLS number needs to create your organisational profile, so you can add and manage users, and everyone in the firm can see the applications for that firm. The person who sets this up is an ‘administrator.’ Others can be made administrators after your firm’s organisational profile has been set up.

Scroll down on the same page you entered your details to the ‘Law firm details’ section.

Select the option: ‘I am a legal practitioner and wish to register a law firm’.

Enter your:

• Law firm name
• Law firm address
• Law firm email
• Law firm phone number

Scroll down on the next section on the page: ‘Organisation request code.’

You need a request code to give to other people in your firm who want to join your organisation in the Online Services Portal.

Enter a unique request code into the ‘Join request code’ field. The code can contain numbers, letters, and symbols, and can be any combination of your choosing.

Codes will not expire, and you can change them as often as you’d like. This code will need to be provided to anyone else who wishes to join the organisation.

Enter your Queensland Law Society ID in the ‘Queensland Law Society confirmation’ field.

Lastly, read the terms and conditions and agree to the terms of use if you wish to continue. If you do not agree with the terms and conditions, and do not tick the box, you will not be able to create an OSP account and will need to continue lodging documents at the registry counter or via mail.

Individual profile

Once a law firm is registered in the portal, everyone in the organisation who requires access to the Online Services Portal can create individual user profiles in the portal and request to join the firm.

When legal firm staff login for the first time they will be asked to select either:

• I am a legal practitioner wishing to join an existing firm
• I am a paralegal/legal assistant/administrative officer and wish to join an existing firm

Law firm staff can search for their firm in the list. They will also need to request to join the law firm. They do this by searching for the firm name and entering the organisation request code.

To set up a profile you need to provide the following details:

• Given name
• Middle name (optional)
• Family name
• Email
• Phone number
• Queensland Law Society ID (if applicable)
• Request code

Government employee profile set up

After you login and verify your identity for the first time you will be taken to the ‘Register for the Queensland Courts and Tribunals Online Services Portal’ page.

In the ‘Your details’ section, you will only need to add your phone number because the rest of your details will be prefilled.

Select Government employee and then add your Government agency underneath in the ‘Government agency details’ section. A join request code will still be required, but this will bypass the QLS check.

Managing user access for your organisation

Adding users

Administrators for the firm cannot add or invite users to join. The only way a user can be added to a firm is for them to request to join.

When someone requests to join a firm, the firm administrators receive the request in the manage users screen above the table of firm users. The firm administrator can either approve or reject the request.

Once processed by an administrator, the requestor will receive notification that their request to join was either approved or rejected.

Granting administration access to users in your firm

Click on your organisation name in the top left of the portal screen then click ‘Manage users’. Here you will be able to see all of the users who are currently a part of the firm as well as their email, role and whether they are a firm administrator.

It is strongly recommended to assign additional firm administrators to help in covering things like unexpected leave or where the principal administrator is unavailable to approve requests. To assign or remove a user as a firm administrator, click the Edit button next to a name. Here you will be able to make changes to user’s details, change their role in the firm and of course, add or remove them as a firm administrator. Firms must always have at least one firm administrator at all times. If you wish to remove yourself as a firm administrator, another firm administrator must be assigned before doing this.

Removing a user from your firm

To remove a user from your firm, the firm administrator can click the dropdown button next to the user on the ‘Manage users’ screen and select ‘Remove user’. You will then be asked to reallocate the applications assigned to that user to another user in the firm. Once selected, this will remove the user from the firm and prevent them from seeing any of the firm’s applications. The removed user will be able to join a new firm the next time they log into the Online Services Portal.

Updating your profile details

Click on the circle containing your initials in the top right of the screen to open your profile then click ‘My profile’.

You can edit your

• Given name
• Family name
• Email
• Phone number

Logging out

Click on the circle containing your initials in the top right of the screen and click ‘Log out’.