Online Services Portal guide for practitioners

These login instructions are for legal practitioners in law firms.

1. Go to: https://onlineservicesportal.courts.qld.gov.au and click the green ‘Login’ button. This will take you to the ‘Log in to your account’ screen.
2. Click on the green ‘log in using your digital identity’ button. This will take you to the ‘Log in to continue’ screen.

Login using either Queensland Digital Identity (QDI) or MyID

If this is your first time using the OSP, after you have verified your identity, you will be asked to consent to share the following details from your digital identity of choice:

• Family name
• Given name
• Date of birth
• Email address
• QLS number (Legal Practitioners only)

You will only need to provide this information once. Once your profile is registered, you will use your Queensland Digital Identity (QDI) or MyID details to login to the OSP and will be directed to the home page.

The email address associated with your digital identity is your personal email address. However, when you create your profile in the Online Services Portal you can change the email address to your work email. Services accessed within the Portal will only use the email you provide when registering to communicate with you.

If you do not have a Queensland Digital Identity (QDI) or MyID or require assistance with this, please contact the relevant identity service provider.

If this is your first time logging in, you will then be asked to create your profile.

After you login and verify your identity for the first time, you will be taken to the ‘Register for the Queensland Courts and Tribunals Online Services Portal’ page.

In the ‘Your details’ section, select the option ‘Law firm/legal representative'.

Fill in the remaining fields (some will be pre-filled):

• Given name (pre-filled)
• Middle name (optional)
• Family name (pre-filled)
• Email (pre-filled)
• Phone number

If you are also registering your law firm, click on “I am a legal practitioner and wish to register a law firm”

If you are joining a firm already using the OSP, law firm staff, including legal practitioners, paralegals, legal assistant, or administration officers, can search for their firm in the drop-down list. You will also need to request to join the law firm. You do this by searching for the firm name in the drop-down list and entering the organisation request code provided by the firm administrator.

A legal practitioner in your firm with a valid QLS number needs to create your organisational profile. Once the organisation profile has been created, you can add and manage users, and everyone in the firm can see the applications for that organisation.

The person who sets this up is an ‘administrator.’ Others can be made administrators after your firm’s organisational profile has been registered.

To create the organisation profile, scroll down on the same page you entered your details to the ‘Law firm details’ section.

Select the option: ‘I am a legal practitioner and wish to register a law firm’.

Enter your:

• Law firm name
• Law firm address
• Law firm email
• Law firm phone number

Scroll down on the next section on the page: ‘Organisation request code.’

Enter a unique request code into the ‘Join request code’ field. The code can contain numbers, letters, and symbols,    and can be any combination of your choosing.

Codes will not expire, and you can change them as often as you’d like. This code will need to be provided to anyone else who wishes to join the organisation.

Enter your Queensland Law Society ID in the ‘Queensland Law Society confirmation’ field.

Lastly, read the terms and conditions, and collection notice, and agree to the terms of use and acknowledge the collection notice if you wish to continue.

If you do not agree with the terms and conditions and acknowledge the collection notice, and do not tick the box, you will not be able to register to use the OSP and will need to continue lodging documents at the registry counter or via mail.

Once a law firm is registered in the portal, everyone in the organisation who requires access to the Online Services Portal can create individual user profiles in the portal and request to join the firm.

When legal firm staff login for the first time they will be asked to select either:

• I am a legal practitioner wishing to join an existing firm
• I am a paralegal/legal assistant/administrative officer and wish to join an existing firm

Law firm staff can search for their firm in the list. They will also need to request to join the law firm. They do this by searching for the firm name and entering the organisation request code.

Lastly, read the terms and conditions, and collection notice, and agree to the terms of use and acknowledge the collection notice if you wish to continue.

If you do not agree with the terms and conditions and acknowledge the collection notice, and do not tick the box, you will not be able to register to use the OSP and will need to continue lodging documents at the registry counter or via mail.

Administrators for the organisation cannot add or invite users to join. The only way a user can be added to an organisation is for them to request to join.

When someone requests to join an organisation, the organisation which they are requesting to join receives an email notifying them of the request by the user.The organisation administrator can either approve or reject the request.

Once processed by an administrator, the requestor will receive notification that their request to join was either approved or rejected.  If approved, the user will then have access to all applications submitted by the organisation that they have joined.

Click on your organisation name in the top left of the portal screen then click ‘Manage users’. Here you will be able to see all users who are currently a part of the organisation, as well as their email address, role and whether they are an organisation administrator.

It is strongly recommended to assign additional firm administrators to help cover situations like unexpected leave or where the principal administrator is unavailable to approve requests.

To assign or remove a user as an organisation administrator, click the Edit button next to a name. Here you will be able to make changes to user’s details, change their role in the firm and add or remove them as an organisation administrator. Organisations must always have at least one organisation administrator. If you wish to remove yourself as an organisation administrator, another organisation administrator must be assigned before doing this.

To remove a user from your organisation, the organisation administrator can click the dropdown button next to the user on the ‘Manage users’ screen and select ‘Remove user’. You will then be asked to reallocate the applications assigned to that user to another user in the organisation. Once selected, this will remove the user from the organisation and prevent them from seeing any of the organisation’s applications. The removed user will be able to join a new organisation the next time they log into the Online Services Portal.