Online Services Portal user guide

If you are employed with a Queensland or Federal Government agency you can login to the portal using single sign-on (SSO) with your secured work credentials. Contact us for assistance with SSO.

Your digital identity is a simple and secure way to prove who you are online.

Your digital identity can be with either of these identity providers:

• MyID
• Queensland Digital Identity (QDI)

Create a digital identity

Setting up your digital identity is a one-time process. Simply choose your preferred provider and follow the instructions on their website. For maximum security and access, verify your identity to the strongest level using 100 points of ID.

• Set up a Queensland Digital Identity (QDI)
• How to set up myID

Authenticate your identity

Before you can create your profile you must authenticate your identity through Digital ID. This validation is passed from your digital identity provider to the portal to confirm you are who you say you are.

To do this, open the portal and click ‘Login’ on the top right of the screen.

• On the ‘Login with your Digital ID’ screen select ‘Login with Digital ID’
• On the ‘Login to continue’ page chose the identity provider you use for your digital identity
• On the ‘Consent to share my details’ screen’ you will be asked to consent to share the following details from your digital identity:
  • Family name
  • Given name

Create your profile

All portal users must have a profile in the portal to use any services that requires you to login.

Barristers and their support staff have the option to also set up a chambers as an organisation in the portal if you wish to.If you register as part of a chambers, barristers' support officers with portal access are able to submit certain requests on behalf of barristers.

If you do not wish to set your chambers up as an organisation in the portal, you can register as a sole practitioner.

To create your individual profile follow these steps:

• After you authenticate your identity you will be taken to the ‘Create profile’ page.
• Select your role type
• Complete your details:
  • Given name/s (pre-filled)
  • Last name (pre-filled)
  • Work email
  • Work phone
• Answer the question ‘Are you a member of the Bar Association of Queensland? If you select ‘Yes’ enter your membership ID. If you select ‘No’ enter the Bar Association you are a member of and your membership ID. We will confirm your membership with the relevant Bar Association. This may take 24 hours or more if you are not practicing in Queensland.
• Select whether you want to register as an individual (choose Sole practitioner) or as part of a chambers (choose Barristers’ chambers)
• If you select Sole practitioner you can agree to the Terms and Conditions and I acknowledge the Collection Notice and click register.
• If you select ‘Barristers’ chambers’, follow the steps below to join an existing organisation or set up a new organisation.

To join an existing organisation:

• find your organisation and enter the join request code.
• read and agree to the Terms and Conditions and Collection notice.
• click ‘Register’.
• To set up a new organisation, follow the instructions below under Create an organisation profile

Support officers can only create a profile if an organisation profile already exists for their chambers (which must be created by a barrister).

If your chambers doesn’t have an organisation profile, please contact us. We can help set up your chambers' profile with approval from a barrister.

Authenticate your identity

• Before you can create your profile you must authenticate your identity through Digital ID. This validation is passed from your digital identity provider to the portal to confirm you are who you say you are.
• To do this, open the portal and click ‘Login’ on the top right of the screen.
• On the ‘Login with your Digital ID’ screen select ‘Login with Digital ID’
• On the ‘Login to continue’ page chose the identity provider you use for your digital identity
• On the ‘Consent to share my details’ screen’ you will be asked to consent to share the following details from your digital identity:
• Family name
• Given name
• Date of birth
• Email address
• After you authenticate your identity you will be taken to the ‘Create profile’ page.
• Select your role type
• Complete your details (some will be pre-filled):
  • Given name/s (pre-filled)
  • Last name (pre-filled)
  • Work email
  • Work phone
• Find your organisation and enter the join request code.
• Read and agree to the Terms and Conditions and Collection notice.
• Click ‘Register’.

Create your profile

• After you authenticate your identity you will be taken to the ‘Create profile’ page.
• Select your role type
• Complete your details (some will be pre-filled):
  • Given name/s (pre-filled)
  • Last name (pre-filled)
  • Work email
  • Work phone
• Find your organisation and enter the join request code.
• Read and agree to the Terms and Conditions and Collection notice.
• Click ‘Register’.

Authenticate your identity

Before you can create your profile you must authenticate your identity through Digital ID. This validation is passed from your digital identity provider to the portal to confirm you are who you say you are.

To do this, open the portal and click ‘Login’ on the top right of the screen.

• On the ‘Login with your Digital ID’ screen select ‘Login with Digital ID’
• On the ‘Login to continue’ page chose the identity provider you use for your digital identity
• On the ‘Consent to share my details’ screen’ you will be asked to consent to share the following details from your digital identity:
• Family name
• Given name
• Date of birth
• Email address

Create your profile

After you authenticate your identity you will be taken to the ‘Create profile’ page.

• Select your role type
• Complete your details:
  • Given name/s (pre-filled)
  • Last name (pre-filled)
  • Work email
  • Work phone
• Answer the question ‘Are you a member of the Queensland Law Society’. If you select ‘Yes’ enter your membership ID. If you select ‘No’ enter the Law Society you are a member of and your membership ID. We will confirm your membership with the relevant Law Society. This may take 24 hours or more if you are not practicing in Queensland.
• Answer the question ‘Do you want to join an existing organisation or set up a new one?’

To join an existing organisation:

• find your organisation and enter the join request code.
• read and agree to the Terms and Conditions and Collection notice.
• click ‘Register’.

To set up a new organisation, follow the instructions below under ‘Create an organisation profile’

Authenticate your identity

Before you can create your profile you must authenticate your identity through Digital ID. This validation is passed from your digital identity provider to the portal to confirm you are who you say you are.

To do this, open the portal and click ‘Login’ on the top right of the screen.

• On the ‘Login with your Digital ID’ screen select ‘Login with Digital ID’
• On the ‘Login to continue’ page chose the identity provider you use for your digital identity
• On the ‘Consent to share my details’ screen’ you will be asked to consent to share the following details from your digital identity:
• Family name
• Given name
• Date of birth
• Email address

Create your profile

After you authenticate your identity you will be taken to the ‘Create profile’ page.

• Select your role type
• Complete your details (some will be pre-filled):
  • Given name/s (pre-filled)
  • Last name (pre-filled)
  • Work email
  • Work phone
• Find your organisation and enter the join request code.
• Read and agree to the Terms and Conditions and Collection notice.
• Click ‘Register’.

Authenticate your identity

Authenticate your identity using single sign-on.

Create your profile

• After you authenticate your identity you will be taken to the ‘Create profile’ page.
• Select your role type
• Complete your details (some will be pre-filled):
  • Given name/s (pre-filled)
  • Last name (pre-filled)
  • Work email
  • Work phone
• Find your organisation, enter your organisation name and enter the join request code.
• Read and agree to the Terms and Conditions and Collection notice.
• Click ‘Register’.

Authenticate your identity

Authenticate your identity using single sign-on.

Create your profile

After you authenticate your identity you will be taken to the ‘Create profile’ page.

• Select your role type
• Complete your details (some will be pre-filled):
  • Given name/s (pre-filled)
  • Last name (pre-filled)
  • Work email
  • Work phone
• Find your organisation, enter your organisation name and enter the join request code.
• Read and agree to the Terms and Conditions and Collection notice.
• Click ‘Register’.

Authenticate your identity

Before you can create your profile you must authenticate your identity through Digital ID. This validation is passed from your digital identity provider to the portal to confirm you are who you say you are.

To do this, open the portal and click ‘Login’ on the top right of the screen.

• On the ‘Login with your Digital ID’ screen select ‘Login with Digital ID’
• On the ‘Login to continue’ page chose the identity provider you use for your digital identity
• On the ‘Consent to share my details’ screen’ you will be asked to consent to share the following details from your digital identity:
• Family name
• Given name
• After you authenticate your identity you will be taken to the ‘Create profile’ page.
• Select your role type
• Complete your details:
  • Given name/s (pre-filled)
  • Last name (pre-filled)
  • Email
  • Phone
  • Address
• Read and agree to the Terms and Conditions and Collection notice.
• Click ‘Register’.

• You can create as many profiles as you need but you can only join one organisation per profile.
• Login to the portal
• Click on ‘Profile’ in your Dashboard
• Scroll down to ‘Create a new profile’ and complete the form.

• You can create as many profiles as you need but you can only join one organisation per profile.
• Login to the portal
• Click on ‘Profile’ in your Dashboard
• Scroll down to ‘Switch to another profile’. If you have multiple profiles that were created using the same digital identity provider (QDI or myID) you will see them listed here. I you cannot see a profile that you’ve created here that may be because was created with a different identity provider to the one used for the profile you are currently logged in with. In that case, you will need to log out of the portal and log back in with a profile that uses the correct identity provider.
• Click Switch to another profile
• Select the profile you want to switch to.

We will assist you in setting up your government agency as an organisation in the portal.

Please contact us to arrange.

You must be an organisation administrator to manage your organisation profile. If you are an administrator you will see ‘Organisation’ in your dashboard. In this section you will see three sections:

• Join requests
• Manage users
• Organisation details

When someone requests to join your organisation you, and any other organisation administrators, will receive advice via email.

To approve or reject a join request:

• Login to the portal
• Go to ‘Organisation’ in your dashboard
• Go to ‘Join requests’ where you will see a list of any pending requests
• Approve or reject each request.

The requestor will receive notification that their request to join was either approved or rejected.

In your ‘Organisation’ is a ‘Manage users’ section. Here you can:

• grant or remove organisation administrator access to others
• remove someone from your organisation

Grant or remove organisation administrator access

All users in your organisation are shown in the table under ‘Manage users’.

To assign or remove a user as an organisation administrator:

• Click the ‘Edit button’ next to a name.
• Under ‘Organisation administrator, click ‘Yes’ or No’.

Organisations must always have at least one organisation administrator. If you wish to remove yourself as an organisation administrator, another organisation administrator must be assigned before doing this

Remove a user from your organisation

To remove a user from your organisation:

Click the dropdown button next to the user on the ‘Manage users’ screen and select ‘Remove user’.

You will be asked to reallocate the proceedings assigned to that user to another user in the organisation. Once selected, this will remove the user from the organisation.

• Login to the portal
• Go to ‘Organisation’ in your dashboard
• Scroll to ‘Organisation contact details’
• Click ‘Edit details’
• Update your details
• Click ‘Update details’

• Login to the portal
• Go to ‘Organisation’ in your dashboard
• Scroll to ‘Join request code’
• Click ‘Edit join request code’
• Update your code
• Click ‘Update join request code’

You can change your contact details here anytime. If you use a digital identity provider, your name is populated via that provider. If you want to change your name, you need to do this with your digital identity provider.

You can create as many profiles as you need but you can only join one organisation per profile.

• Login to the portal
• Click on ‘Profile’ in your Dashboard
• Scroll down to ‘Create a new profile’ and complete the form.

You can create as many profiles as you need but you can only join one organisation per profile.

• Login to the portal
• Click on ‘Profile’ in your Dashboard
• Scroll down to ‘Switch to another profile’. If you have multiple profiles that were created using the same digital identity provider (QDI or myID) you will see them listed here. I you cannot see a profile that you’ve created here that may be because was created with a different identity provider to the one used for the profile you are currently logged in with. In that case, you will need to log out of the portal and log back in with a profile that uses the correct identity provider.
• Click Switch to another profile
• Select the profile you want to switch to.

When you create a profile in the portal you automatically opt in to receive notifications via email. You can opt in to receive notification in the portal. Notifications in the portal can be read only. You cannot reply to the registry via the portal.

To change how you receive notifications:

• Login to the portal
• Click on ‘Profile’ in your Dashboard
• Scroll down to ‘Set your notification preferences’
• Select from ‘Email’ ‘Portal notifications’ or ‘Both email and notifications’

Your avatar looks like a circle with your initials in it. When you are logged into the portal you can find your avatar under the logout link in the top right of the screen. To change the colour:

• Click on your avatar
• In the pop up, click on the pencil next to your avatar
• Click on your preferred colour from the options
• Click ‘Update avatar’