To create a government organisation within the OSP, please contact the Client Systems Support team Monday to Friday from 8.30am - 4.30pm via:
- Telephone: 1300 509 062
- Email: CASE-Apps-Support@justice.qld.gov.au
Government employee’s login
- Go to: https://onlineservicesportal.courts.qld.gov.au/ and click the green ‘Login’ button. This will take you to the ‘Log in to your account’ screen.
- Select the blue ‘Government employee login using SSO’ button. This will enable you to login using single sign on through your work email address.
Once an organisation is registered in the portal, everyone in the organisation who requires access to the Online Services Portal can create individual user profiles in the portal and request to join the organisation.
When staff login for the first time they will be asked to select either:
- Prosecutor
- Government employee
- Law firm/ legal representative
- Self-represented litigant
Select ‘Government employee’, then search for the organisation in the drop-down list. You will also need to request to join the organisation by entering the organisation request code provided by the organisation administrator.
Once your join request has been approved, you will be able to log in to the OSP using your SSO.
Managing user access for your government organisation
Adding users
Administrators for your organisation cannot add or invite users to join. The only way a user can be added to an organisation is for them to request to join.
When someone requests to join an organisation, an email notification will be sent to the organisation email address of the request to join. Administrators can also view the request in the manage users screen above the table of organisation users. The organisation administrator can either approve or reject the request.
Once processed by an administrator, the requestor will receive notification that their request to join was either approved or rejected. If approved, the user will then have access to all applications submitted by the organisation that they have joined.
Granting administration access to users in your organisation
Click on your organisation name in the top left of the portal screen then click ‘Manage users’. Here you will be able to see the users who are currently a part of the organisation as well as their email, role and whether they are a firm administrator.
It is strongly recommended to assign additional firm administrators to help in covering things like unexpected leave or where the principal administrator is unavailable to approve requests.
To assign or remove a user as a firm administrator, click the Edit button next to a name. Here you will be able to make changes to user’s details, change their role in the firm and add or remove them as a firm administrator.
Firms must always have at least one firm administrator. If you wish to remove yourself as a firm administrator, another firm administrator must be assigned before doing this.
Removing a user from your organisation
To remove a user from your organisation, the organisation administrator can click the dropdown button next to the user on the ‘Manage users’ screen and select ‘Remove user’.
You will then be asked to reallocate the applications assigned to that user to another user in the organisation. Once selected, this will remove the first user from the organisation and prevent them from seeing any of the organisation’s applications.
The removed user will be able to join a new organisation the next time they log into the Online Services Portal.
