Attending by video or telephone

To attend court in Queensland by video or telephone, you need to apply for permission from the court.

Generally you must attend court in person. The court may order that you attend by a certain way, for example, by video or telephone conference.

Queensland Courts are equipped with video and telephone conferencing facilities to allow remote parties to participate in court matters. If you are attending court via video or telephone conference, you will be emailed instructions on how to join using either:

  • Webex; or
  • Chorus Call

Video conduct

On the day:

  • be ready to start at least five (5) minutes before the start time
  • consider using a headset, headphones or earbuds
  • test your sound and microphone is working
  • turn off or eliminate background noise and distractions
  • ensure that you have a stable internet connection
  • make sure you will not be interrupted during the call.

During the call:

  • mute your microphone when not speaking or when requested
  • close all non-essential programs running on your device to increase video and audio quality
  • remember that all attendances/conversations are recorded by the court just as if the matter was happening in the court room
  • monitor the quality of your video. If it starts to freeze or the audio is delayed, there may be bandwidth issues. If you can’t properly participate in the court matter, notify the court of issues straight away. If possible, consider turning off your video, and use audio only.

How to join a video conference

Before your court matter

You’ll receive an email with details on how to join. Make sure you carefully follow the instructions in the email.

Make sure you download any required software well before your conference time.

  1. Joining the meeting 
    • Click the ‘Join Meeting’ link in the email or copy and paste the link into your internet browser.
    • The link will take you to the Webex page. When asked ‘How do you want to join the meeting?’ select ‘Continue in the browser’.
  2. Joining from your device
    • Mobile device: Download and install the Webex app from your device’s app store.
    • Desktop computer: You don’t need to download any software. Webex works on most internet browsers. It’s best to use the latest version of Google Chrome.
  3. Sign in as a guest 
    • On the ‘Join meeting’ page, click ‘Join as a guest’.
    • Enter your name on the ‘Guest sign in’ page. This name will appear in the video conference.
    • You’ll then be placed in the Lobby (a virtual waiting room).

The Lobby is a virtual waiting room where all participants wait. You’ll stay in the Lobby until the Associate, Clerk, or Registry enters you into the meeting.

  • When you join, your camera and microphone may be turned off.
  • To turn on your camera, click ‘Start video’.
  • To turn on your microphone, click the ‘Mute/Unmute’ button.

Only leave the meeting when directed.

To leave click the red ‘X’ button and then click ‘Leave Meeting’.

If you need to join by phone:

  • check your email for the phone number and meeting details
  • dial the number provided
  • enter the meeting number followed by the ‘#’ key.

If you receive instructions to join a court matter using Chorus Call, see the below video for assistance.

YouTube link: https://www.youtube.com/watch?v=TsJit224Kd8

Queensland Courts has begun to phase out the use of Pexip.

However, if you have been advised to join a court matter using Pexip, refer to the instruction guide (PDF, 908.1 KB) provided.

Troubleshooting

If you need additional help with setting up your video or telephone appearance, check the relevant guide: